Returns & Refunds

Reporting Damaged or Defective Goods
While all items are quality-checked before dispatch, please inspect your order immediately upon arrival.

Reporting Window: You have 3 working days following delivery to report any damage or defects caused by manufacturing or transit.

How to Report: Email us at info@1clickblinds.co.uk with a clear description of the issue.

Response Time: We aim to respond within 1 working day, with a maximum response time of 3 working days.

Important: Please do not fit the blind while your claim is under investigation. We reserve the right to request photographic evidence or the return of the product for inspection.

Note: Please retain all original packaging. If the original packaging is disposed of and replacement packaging is required, additional packaging charges may apply.

Replacements & Modifications
If an investigation confirms a fault, we will provide a like-for-like replacement of the made-to-measure product.

No Modifications: We cannot accommodate changes to measurements or colours for replacement orders.

Returns: Once received, you have 30 days to return faulty items, provided they meet the criteria established during our investigation.

Cancellations & Refunds

Order Changes & Amendments: Once an order has been placed, you have 24 hours to request any changes or amendments, including measurements, colours, fabrics, or other specifications. After this 24-hour period, your order may proceed to production and changes may no longer be possible.

Custom Orders: Because our blinds are manufactured to your unique specifications, orders cannot be changed or cancelled once they have entered production.

Out of Stock: If an item is discontinued or out of stock before manufacturing begins, we will notify you and issue a full refund.

Cancellation by 1ClickBlinds: We reserve the right to cancel orders due to non-payment, discontinued stock, refusal to cover applicable delivery costs, or internal system errors such as pricing discrepancies.

Delivery & Warranty

Dispatch: Blinds are typically manufactured within 3–5 working days and dispatched the following day.

Receipt: Deliveries occur Monday–Friday and must be signed for.

Failed Delivery: Multiple failed delivery attempts may incur re-delivery charges. Items returned to us are held for 4 weeks. If unclaimed after this period, they may be disposed of and a new purchase will be required.

Warranty: Our fabric collection is backed by a 5-year warranty for your peace of mind.

Technical Specifications

Tolerance: Please account for a machine manufacturing tolerance of 4mm on all blinds.

Day & Night Blinds: Due to size restrictions, Day & Night blinds exceeding 1800mm in width may exhibit a slight “wave” in the fabric.