Measure Cover

Measuring for made-to-measure blinds can feel daunting, so we offer Measure Cover for additional peace of mind.

Measure Cover costs £5.99 per blind and must be added separately to every blind you wish to protect. If you make a genuine measuring mistake, we will remake the covered blind once, subject to the terms and conditions below.

How Measure Cover Works

If your covered blind does not fit because of a genuine measuring error, you must contact us within 14 days of delivery.

You may be asked to provide:

• Your full name.
• Your order number.
• The original measurements supplied.
• The correct replacement measurements.
• Photographs showing the blind, window area and fitting issue.
• Any other information reasonably required to assess your claim.

Claims are subject to review and approval. Once your claim has been approved, we will remake the blind using the same:

• Product and blind type.
• Fabric, material and colour.
• Lining.
• Controls and control side.
• Fittings and specification.

Only the width and/or drop may be changed to correct the original measuring mistake.

Measure Cover cannot be used to change the style, colour, fabric, lining, control type, control side or any other product option.

Replacement Costs

If the corrected blind is the same size as, or smaller than, the original blind, there will be no additional product charge for the replacement.

If the corrected blind is larger than the original blind, you will be required to pay the difference between the original product price and the price of the larger replacement blind before it enters production.

Any additional delivery charges must also be paid by the customer.

Returning the Original Blind

We may require the original blind to be returned before a replacement is manufactured or dispatched.

Unless the blind is faulty, damaged or not as ordered, the customer is responsible for arranging and paying all return postage, courier, collection, packaging and transportation costs.

The original blind must be packaged securely to prevent damage during transit. We are not responsible for any loss or damage that occurs while the blind is being returned by a delivery service arranged by the customer.

Where we arrange a collection on the customer's behalf, the applicable collection charge may be deducted, invoiced or collected before the replacement is processed. The collection price will be agreed before arrangement.

Fitting and Refitting Charges

Measure Cover applies to the replacement blind product only. It does not include fitting, removal, reinstallation, call-out, labour or refitting costs.

If you paid for a fitting service for the original blind and require the replacement blind to be fitted, a separate fitting or call-out charge will apply.

The customer is responsible for paying this additional charge, even where the original fitting service was arranged or supplied by us.

Any costs incurred for fitting services provided by an independent third-party installer are the customer's responsibility.

We recommend waiting until you have checked that the blind fits correctly before disposing of packaging or arranging permanent finishing work around the installation area.

Measure Cover Is Purchased Per Blind

Measure Cover applies individually to each blind and is not automatically applied to every blind within an order.

For example, if you order four blinds but only add Measure Cover to two of them, only those two blinds will be protected. The remaining two blinds will not be eligible for a replacement under this policy.

What Is Covered

Measure Cover covers genuine measuring mistakes made by the customer, including:

• Ordering a blind that is too wide or too narrow.
• Ordering a blind that is too short or too long.
• Providing incorrect recess measurements.
• Providing incorrect exact-size measurements.
• Incorrectly measuring the width or drop of the intended installation area.

What Is Not Covered

Measure Cover does not cover:

• Blinds where Measure Cover was not purchased.
• Other blinds in the same order that were not individually covered.
• Changes of mind.
• Ordering the wrong colour, fabric, material, blind type, lining, control type or control side.
• Incorrect product selection.
• Damage caused during fitting, removal, refitting, handling, storage or use.
• Incorrect installation or bracket placement.
• Unsuitable walls, window frames, recesses, surfaces or fixing points.
• Measurements affected by handles, tiles, skirting, obstructions, protrusions or other features that were not taken into account.
• Products that have been altered, cut, repaired, adjusted or modified by the customer or a third party.
• Normal manufacturing tolerances.
• Minor differences that do not prevent the blind from being fitted or used as intended.
• Claims made more than 14 days after delivery.
• Return, collection, redelivery, fitting, removal, labour, call-out or refitting charges.
• Commercial or trade orders, unless Measure Cover has been agreed in writing before the order is placed.
• Errors made by an independent surveyor, fitter, installer or other third party.
• Incorrect measurements supplied after a professional measuring service has been completed, unless agreed otherwise in writing.

One Claim Per Covered Blind

Each covered blind is eligible for one replacement only under Measure Cover.

Once a replacement has been manufactured, Measure Cover will be considered fully used for that blind.

The replacement blind will not receive a further Measure Cover replacement if the revised measurements are incorrect.

Customers are responsible for checking all corrected measurements carefully before approving the replacement.

Replacement Production

Replacement blinds remain made-to-measure products and will be manufactured following approval of the claim, receipt of the corrected measurements and payment of any applicable price difference, delivery charge, return charge or fitting charge.

Production and delivery times may vary. We cannot guarantee that a replacement will be produced or delivered within the same timeframe as the original order.

Refunds and Cancellations

Measure Cover is non-refundable once your order has entered production.

Measure Cover does not entitle you to a refund for the original blind. Approved claims will be resolved by providing one replacement blind in accordance with this policy.

Replacement blinds cannot be cancelled once they have entered production.

Faulty, Damaged or Incorrect Products

Measure Cover applies only to customer measuring errors.

If your blind arrives faulty, damaged or different from what you ordered, the matter will be handled separately under our standard returns, warranty and faulty goods policy.

You should notify us as soon as reasonably possible and provide photographs or other evidence where requested.

This Measure Cover policy does not affect your statutory rights.

Frequently Asked Question

Can I change the colour or any options of the blind since you are making a new one?

No. All approved Measure Cover claims must be for an identical product, specification and colour. Only the width and/or drop may be changed to correct the original measuring error.